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Your Rights and Our Obligations

We run jelitak as a mobile-first casino and sportsbook for Bangladesh, and every account you open with us comes with clear terms about how we handle your wallet, your data, and your access.

Account termsWallet handlingRegional eligibilityData rightsDispute paths
jelitak Your Rights and Our Obligations
DATA & SECURITY

How We Handle Your Information and Keep Accounts Safe

We collect your phone number, payment details and basic identity documents when you register, and we use that data to verify deposits, approve withdrawals, and prevent duplicate or fraudulent accounts. Your information stays on secure servers; we do not sell it to third parties, and we only share transaction logs with payment processors or regulators when required by law. You can request a copy of the data we hold, ask us to correct an error, or delete your account entirely by contacting support.

Data Collection

We log your registration details, wallet transactions, game history and device information to run the platform, handle disputes and meet anti-money-laundering rules; we keep records for the period required by Bangladesh financial regulation.

Cookie Use

Our site uses session cookies to keep you logged in, analytics cookies to see which pages load slowly, and preference cookies to remember your language or currency choice; you can disable non-essential cookies in your browser settings.

Account Security

We protect your login with OTP codes sent to your phone, and we encrypt every bKash, Nagad or Rocket payment with industry-standard SSL; if you see unusual activity, change your password immediately and notify our support team.

Data Rights

You can ask for a copy of your account data, request corrections to your profile, or close your account and have your information deleted; email us with your request and we will respond within seven business days with next steps.

LEGAL ENQUIRIES

How to Reach Us About Terms or Account Issues

If you have a question about these legal terms, your account status, or a payment that needs review, our support team is the first point of contact. We handle most queries within a few hours during Bangladesh business hours, and we can pull transaction logs or account notes to give you a detailed answer. Reach us through live chat in the lobby, email, or the help section on your account dashboard.

Live Chat Open the chat icon in the bottom corner of any page; our team sees your account history so we can answer wallet questions, verify pending withdrawals, or explain a game result without asking you to repeat information.
Email Support Send a message to our support address with your registered phone number or account ID; we reply with the same detail level as chat, and email works well when you need to attach a screenshot or a transaction receipt.
Help Dashboard Log in and visit the help section to see common legal questions, wallet FAQs, and step-by-step guides for identity verification, withdrawal approval, or closing your account if you choose to leave.

Legal Questions We Hear Every Week

Access depends on your local law and the regions we are permitted to serve. We block registration from areas where online gaming is prohibited, and you confirm eligibility when you open an account.

Contact support, request account closure, and withdraw any remaining balance. We will deactivate your login within two business days and delete your data according to our retention schedule and local regulation.

We may ask for a photo ID, a selfie, or proof that your bKash, Nagad or Rocket wallet matches your registered details. Verification usually clears in under an hour during business hours.

We share payment logs with bKash, Nagad, Rocket or bank partners to process deposits and withdrawals, and we provide records to regulators or law enforcement when legally required. We do not sell your data.

Contact support with the game name, round ID and timestamp. We pull server logs and provider records to confirm the outcome; if an error occurred, we credit your account and notify the studio.

Withdraw your balance and close your account before the term takes effect. Continued use means you accept the policy; if you stay, we assume you agree to the framework we publish here.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.